Privacy Policy

Last updated: May 23, 2025

1. Introduction

1.1 About Us

This product, developed by SINGULARITY LENDING INC. (SEC Registration No. 2021060015436-59, Certificate of Authority No. L-21-0007-15), respects and protects user privacy. Before using our LPeso App/platform services, we recommend that you carefully read the specific content of this Privacy Policy to understand what information we will collect from your device and how we will use it. We will collect, store, share, use, and protect your personal information in accordance with this Privacy Policy. By agreeing to this policy, you authorize us to implement the relevant content as described herein.

1.2 Policy Purpose

This Privacy Policy aims to explain how we collect, use, store, and protect your personal information. We are committed to adhering to the principles of transparency, data minimization, and safeguarding your privacy rights.

1.3 Scope of Application

This policy applies to all data collected through the LPeso App, official website (https://www.lpeso-mic.com), and related services. Information obtained offline is not covered by this policy.

1.4 User Consent

By using our services, you agree to the terms of this policy. If you do not agree to the relevant terms, you may still use limited features, but core services will be unavailable.

2. Data Collection and Use

2.1 Data Types and Purposes

We collect the following data to provide loan services, prevent fraud, fulfill legal obligations, and optimize user experience. All data is encrypted and uploaded to our secure server (https://ph.lpeso.com). You have the right to access, modify, or request the deletion of your personal data. To exercise these rights, please email support@singular.com or WhatsApp +63 9123456789. We will process your request within 15 business days.

SMS Permissions

With your authorization, the system will locally detect SMS containing financial or fraud-related keywords (primarily from banks or service providers). This information is solely used to ensure loan security and prevent fraud. You can disable this feature in your permission settings at any time. For credit assessment, risk management, and anti-fraud purposes, we will collect your SMS logs and transmit/store them on our server (https://ph.lpeso.com), including sender, date, and content. We only collect SMS logs related to financial/fraud analysis. Non-financial SMS data and personal information will be filtered, deleted, and not stored. We strictly comply with laws and regulations and will never share SMS content with others. You may refuse to grant SMS permissions, but this may affect the full loan service experience. You can enable or disable this permission in settings at any time.

Camera Permissions

Photos of ID documents and real-time liveness detection videos captured via the camera are used to comply with Know Your Customer (KYC) requirements under Philippine financial regulations. All biometric data is securely stored using AES-256 encryption, and original files will be automatically deleted 90 days after account verification. You may request early deletion (subject to customer service identity verification). We do not access photos or videos stored on your device. Camera permissions require your consent; without them, you cannot capture or update images.

Emergency Contacts

We only collect information for 2 emergency contacts (including relationship, name, and phone number). This information is solely used to verify borrower identity, assess qualifications, and conduct risk and anti-fraud analysis. You may provide this information by manually entering contact details. This method only collects the contacts you input and does not access your entire address book. We will never share data with third parties without permission. All data is transmitted and stored on our server (https://ph.lpeso.com) via HTTPS secure connections.

App List

We collect information about apps installed on your device but only transmit and store data related to specified financial or fraudulent apps, including: whether the app is pre-installed, app name, version code, first installation time, and last update time. This data is used to identify behavioral risks, prevent fraud, and safeguard account and fund security. Non-financial app data is not transmitted or stored. We will never share data with third parties without permission. All data is transmitted and stored on our server (https://ph.lpeso.com) via HTTPS secure connections.

General Device Identifiers

1. Wi-Fi Status Access: With this permission, we may collect your Wi-Fi address for risk assessment and identifying abnormal behavior.
2. Network Status Access: With this permission, we may collect your network information, including IP address, connection status, and connection type. This helps prevent data loss or processing delays due to network interruptions and aids in risk assessment and identifying abnormal network behavior.
3. Advertising ID: With this permission, we may collect your Google Advertising ID (GAID) to analyze ad data and optimize your ad experience. You can disable this permission in your device's "Personalized Ads" settings.

2.2 Data Usage Scenarios

We use your personal information for the following purposes:

1. Improving loan products and user experience
2. Conducting research and development
3. Processing bills and debt collection
4. Sending account reminders, system notifications, and promotional information
5. Providing customer support and dispute resolution
6. Performing credit risk assessments
7. Verifying identity to comply with anti-money laundering regulations
8. Responding to legal requirements
9. Sharing information with authorized third parties
10. Promoting related services and displaying user registration status to contacts

3. Data Sharing and Disclosure

3.1 Third-Party Information

We only collect and share data with a limited number of third parties when necessary. Information collected from such third-party sources is subject to the privacy policies agreed upon between you and those sources and requires your explicit consent. We will never share data with third parties without your permission. Data is only collected with your consent and transmitted via secure connections (https://ph.lpeso.com). We use this data to create your profile, assess your creditworthiness, and prevent loan fraud to provide you with the best service.

3.2 Who We Share Data With:

1. Affiliates: For service improvement and performance evaluation.
2. Trusted Third Parties: Credit bureaus, fraud prevention providers, and secure storage partners, solely to support our services.
3. Legal Authorities: When required to comply with legal or regulatory obligations.
4. Risk & Security Providers: To detect and prevent fraud and ensure platform safety.

3.3 Security of Data Transmission:

All data is encrypted and transmitted via secure connections (https://ph.lpeso.com) to protect user information.

By using LPeso, you agree to these data practices.

4. Data Security

4.1 Technical Safeguards

1. Encryption: TLS 1.3 for transmission; AES-256 for storage. Data is uploaded and stored on our secure server: https://ph.lpeso.com.
2. Access Restrictions: To ensure information security and protect against fraud, we employ the latest technical and physical measures to restrict data access, preventing corruption or loss.
3. Data Protection: Whether submitted during account registration or collected under this policy, we do not share customer information with third parties unless disclosed in advance, permitted by you, or required by law. Only employees needing to process personal information have access, subject to strict confidentiality obligations.
4. Access Control: Role-based permissions management with 180-day operation logs.

4.2 Cookies

Cookies are small data files used as anonymous unique identifiers, sent from websites to your browser and stored on your device. Our service does not explicitly use cookies, but third-party code/libraries may use them to collect information and improve services. You can accept or reject cookies and know when they are sent. Rejecting cookies may limit service functionality.

4.3 Security Measures

Our platform is designed to protect your personal information and maintain its accuracy. We implement reasonable physical, administrative, and technical safeguards to prevent unauthorized access, use, or disclosure. We also require registered third-party service providers to protect such information. Our platform employs strict security measures to control information loss, misuse, and alteration. We use SSL encryption for data transmission and multiple security steps with state-of-the-art technology to ensure robust security.

We protect information from unauthorized access, alteration, disclosure, or destruction by:

1. Using encryption to protect data privacy during transmission.
2. Offering security features like OTP verification.
3. Reviewing information collection, storage, and processing practices, including physical security measures.
4. Restricting access to employees, contractors, and agents who need it, subject to confidentiality obligations.
5. Complying with regulations and applicable laws.
6. Regularly reviewing this policy to ensure compliance.
7. Addressing formal complaints and cooperating with regulators for unresolved data transfer issues.

5. Data Retention and Deletion

We retain your information to provide a smooth loan experience, contact you for support, and prevent fraud or illegal activity. We retain data as long as necessary to provide services and may retain it further to fulfill legal obligations, resolve disputes, or enforce agreements. To protect privacy, we offer account deletion via the App/website (https://www.lpeso-mic.com). Deletion is irreversible, and you cannot re-register with the same phone number to prevent fraud. Accounts with pending or unpaid orders cannot be deleted until resolved.

6. User Rights and Control

6.1 Core Rights

1. Access/Correct Data: You may access/correct personal, loan, device, or ad information by emailing support@singular.com or WhatsApp +63 9123456789 (processed within 15 days).
2. Delete Data: You may request deletion of personal/user data via email, WhatsApp, or the "Delete Account" feature (subject to legal retention requirements).
3. Opt Out of Targeted Ads: Disable ad personalization in device settings.
4. Revoke Permissions: Adjust App permissions in device settings. We may use aggregated, anonymized data for statistics and disclose it to third parties. For marketing use, we will notify you, and you may opt out within 10 days.

6.2 Exercising Rights

Email support@singular.com or WhatsApp +63 9123456789 with registered information for verification. Requests are processed within 15 business days.

7. Children's Privacy

7.1 Age Restriction

Users under 18 are prohibited from using our services. KYC verification ensures no loans are provided to minors, complying with legal requirements.

8. Policy Updates

8.1 Update Notices

We may modify this policy and will post updates on our platform. Please review it periodically for changes.

8.2 Continued Use

Continued use after updates constitutes acceptance. Dissenting users may still use basic features.

9. Contact Us

Company: SINGULARITY LENDING INC.

SEC Registration No.: 2021060015436-59

Certificate of Authority No.: L-21-0007-15

Email: support@singular.com

WhatsApp: +63 9123456789

Address: South Center Tower Madrigal Business Park Market Street Ayala, Alabang

Reporting Address: https://www.lpeso-mic.com

Hours: Monday–Friday, 9:00 AM–6:00 PM